It takes 21 days to break a habit. 21 days to stop smoking,
21 days to stop biting your nails, 21 days to accept the
habit of going to the gym (why do you think Gyms give away
one month free trials . . . 21 days).
Read more about "Breaking a habit: 21 Days"...
I was recently asked what trends I was seeing in Service
Management, so I put pen to paper and then asked James
Gander to cast his seasoned eye over my thoughts - he has
added some words of wisdom so I hope you enjoy this
commentary and find our collective observations interesting.
Read more about "Observations in the ITSM world"...
If you've been in the industry for a few years, you will
have your own story perhaps a few too many regarding where
projects fall down. There are many reasons and I won't drag
out any specific examples but rather raise the notion (as
obvious as it is) that *end-to-end* project management is
often the solution.
Read more about "End to end Project management - the beginning of peace of mind"...
Building a stand for the CIO Summit was going to be a
challenge. We are a consultancy and don’t have a product
to put on a plinth and say “Buy One, get one free” and
whilst the Racing Car and 1990’s Arcade Games were cool,
they just weren’t us. In the end we decided we were there
to raise awareness of who we were and what we did so we drew
a simple line showing the elements we bring to a project and
the value our full lifecycle approach delivers. To make it
interactive we then decided to invite passers-by to place a
business card sized man (nicely branded with the Friday
logo) on the subject they thought would be their biggest
challenge. What we discovered was very enlightening.
Read more about "CIO by the numbers"...
