We support our clients through a Managed Service.
We provide extended hours of support to complement the in house support capabilities of our clients, potentially 24*7
We deliver support to an agreed service level (SLA) that is customised to meet our client's business and budgetary requirements.
Support is provided by product specialists who have experience working with the systems we support.
We can complement the support services with systems administration where needed.
We provide regular reporting of incidents using an easily followed template.
Support can be provided as part of an extended Consulting and Services agreement, ensuring our understanding of the system is kept current and that Support & Development work together.